ORDERS & SHIPPING

Q: How long does shipping take?
A: Orders typically take 2–5 business days to process before shipping. Once shipped, delivery times depend on your location and shipping method selected at checkout.

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. International shipping rates and delivery times vary based on your country.

Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package in real time.

Q: My package is delayed or lost. What should I do?
A: If your package is delayed, please allow extra time, as shipping carriers may experience occasional delays. If your order is lost, contact us at [Cityofslimes@gmail.com] with your order number, and we’ll assist you.

SIZING & PRODUCT DETAILS

Q: How do your sizes fit?
A: Our pieces are designed for a true-to-size fit, but for a more oversized look, we recommend sizing up. Check our size guide on each product page for exact measurements.

Q: What materials are used in your products?
A: Our clothing is made from premium-quality fabrics, ensuring both comfort and durability. Specific fabric details are listed on each product page.

RETURNS & EXCHANGES

Q: Do you accept returns or exchanges?
A: All sales are final. However, if you receive a defective or incorrect item, contact us within 7 days of delivery at [Cityofslimes@gmail.com], and we will work to resolve the issue.

Q: My item doesn’t fit. Can I exchange it?
A: Unfortunately, we do not offer size exchanges at this time. Please refer to our size guide before purchasing to ensure the best fit.

PAYMENTS & DISCOUNTS

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.

Q: Do you offer discounts or promo codes?
A: Occasionally, we run limited-time promotions. Follow us on Instagram (@Cityofslimesofficial) and TikTok (@Cityofslimesofficial) and signup for email notifications to stay updated on exclusive drops and discounts.

GENERAL QUESTIONS

Q: Will you be restocking sold-out items?
A: Most of our drops are limited edition, so once they sell out, they won’t be restocked. If a restock is planned, we’ll announce it on our social media.

Q: How can I contact customer support?
A: You can reach out to us via email at [your email] or through the contact form on our website.

Q: Where is City of Slimes based?
A: We are proudly a globally inspired brand, shipping worldwide